/* ==========================================================================
   CUCROW — SPACE USER BOOKING FLOW STYLESHEET
   Matching 5 user screenshots for Browse, Details, Payment & Confirmation
   ========================================================================== */

.booking-page-body {
  background-color: #FAF8F5;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.booking-flow-main {
  flex: 1;
  padding: 36px 20px 80px 20px;
  display: flex;
  justify-content: center;
}

.booking-flow-container {
  width: 100%;
  max-width: 1140px;
}

/* Header Actions (Matching User Screenshot Exactly) */
.header-pill-btn {
  background: transparent;
  border: 1.5px solid #D5CEBF;
  border-radius: 9999px;
  padding: 7px 18px;
  font-size: 13.5px;
  font-weight: 600;
  color: #171512;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  transition: all 0.2s ease;
}

.header-pill-btn:hover {
  background: #F3ECE1;
  border-color: #B6833D;
}

.header-user-pill {
  background: #F3EDE2;
  border: 1px solid #E4DCD0;
  border-radius: 9999px;
  padding: 7px 18px;
  font-size: 13.5px;
  font-weight: 700;
  color: #171512;
  display: inline-flex;
  align-items: center;
}

.header-logout-pill {
  background: #171512;
  color: #FFFFFF;
  border-radius: 9999px;
  padding: 7px 20px;
  font-size: 13.5px;
  font-weight: 700;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  transition: all 0.2s ease;
}

.header-logout-pill:hover {
  background: #000000;
  transform: translateY(-1px);
}

/* ==========================================================================
   VIEW 1: THREE STEPS & OPPORTUNITY INTRO (Matches Image 1)
   ========================================================================== */
.opportunity-intro-block {
  margin-bottom: 34px;
}

.opportunity-h1 {
  font-size: 2.15rem;
  font-weight: 800;
  color: #171512;
  letter-spacing: -0.5px;
}

.opportunity-subtitle {
  font-size: 15px;
  color: #6E675B;
  margin-top: 6px;
  margin-bottom: 24px;
}

.three-steps-row {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
}

.step-guide-card {
  background: #F6F3EC;
  border-radius: 18px;
  padding: 24px 22px;
  display: flex;
  flex-direction: column;
  transition: transform 0.2s ease;
}

.step-guide-card:hover {
  transform: translateY(-2px);
}

.step-guide-icon {
  font-size: 26px;
  margin-bottom: 12px;
}

.step-guide-title {
  font-size: 18px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 6px;
}

.step-guide-desc {
  font-size: 13.5px;
  color: #6E675B;
  line-height: 1.45;
}

/* ==========================================================================
   FILTER ROWS & CATEGORIES (Matches Image 4)
   ========================================================================== */
.spaces-avail-line {
  font-size: 14.5px;
  color: #6E675B;
  margin-bottom: 20px;
  font-weight: 500;
}

.category-icon-row {
  display: flex;
  gap: 18px;
  align-items: flex-start;
  margin-bottom: 24px;
}

.category-item-btn {
  background: transparent;
  border: none;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  padding: 0;
  transition: transform 0.15s ease;
}

.category-item-btn:hover {
  transform: translateY(-2px);
}

.cat-square-box {
  width: 48px;
  height: 48px;
  background: #FFFFFF;
  border: 1px solid #E8E2D8;
  border-radius: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
  transition: all 0.2s ease;
}

.category-item-btn:hover .cat-square-box {
  border-color: #171512;
}

.category-item-btn.active .cat-square-box {
  border-color: #171512;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.category-item-btn.more-btn .cat-square-box {
  border: 1.5px solid #171512;
}

.category-item-btn.more-btn.active-gold .cat-square-box {
  border: 1.5px solid #C58A38;
}

.cat-icon {
  font-size: 19px;
  line-height: 1;
}

.dots-icon {
  font-size: 19px;
  font-weight: 800;
  letter-spacing: 1px;
  color: #171512;
}

.cat-label {
  font-size: 12.5px;
  font-weight: 500;
  color: #5C554B;
}

.category-item-btn.active .cat-label,
.category-item-btn.more-btn .cat-label {
  font-weight: 700;
  color: #171512;
}

.filter-pills-row {
  display: flex;
  gap: 10px;
  margin-bottom: 28px;
}

.type-pill {
  padding: 8px 22px;
  border-radius: 9999px;
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid #E4DDD1;
  background: #FFFFFF;
  color: #171512;
  transition: all 0.2s ease;
}

.type-pill:hover {
  background: #F6F3EC;
}

.type-pill.active {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.type-pill.support-tag-pill {
  margin-left: auto;
  background: #F4EDE2;
  border-color: #E2D7C5;
  color: #8F5E1E;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
}

.type-pill.support-tag-pill:hover {
  background: #EADECF;
  border-color: #C58A38;
  color: #171512;
  transform: translateY(-1px);
}

/* ==========================================================================
   SPACES 4-GRID CARDS (Matches Image 4)
   ========================================================================== */
.spaces-cards-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 20px;
}

.space-item-card {
  background: #FFFFFF;
  border: 1px solid rgba(0, 0, 0, 0.06);
  border-radius: 20px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  box-shadow: 0 4px 18px rgba(0, 0, 0, 0.03);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.space-item-card.card-featured-gold {
  border: 1.5px solid #C58A38;
}

.space-item-card:hover {
  transform: translateY(-3px);
  box-shadow: 0 10px 28px rgba(0, 0, 0, 0.07);
}

.space-thumb-box {
  position: relative;
  width: 100%;
  height: 165px;
  overflow: hidden;
}

.space-thumb-box img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  transition: transform 0.3s ease;
}

.space-item-card:hover .space-thumb-box img {
  transform: scale(1.03);
}

.heart-fav-btn {
  position: absolute;
  top: 12px;
  right: 12px;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.88);
  backdrop-filter: blur(4px);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #171512;
  transition: all 0.2s ease;
}

.heart-fav-btn:hover {
  background: #FFFFFF;
  transform: scale(1.1);
}

.space-item-info {
  padding: 16px 18px 20px 18px;
  display: flex;
  flex-direction: column;
  flex: 1;
}

.space-item-name {
  font-size: 16px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 5px;
}

.space-item-rating {
  font-size: 12.5px;
  color: #7A7264;
  margin-bottom: 16px;
}

.space-item-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: auto;
}

.space-item-price {
  font-size: 18px;
  font-weight: 800;
  color: #171512;
}

.space-item-price span {
  font-size: 12px;
  font-weight: 400;
  color: #7A7264;
}

.view-space-btn {
  background: #171512;
  color: #FFFFFF;
  border-radius: 12px;
  padding: 8px 22px;
  font-size: 13.5px;
  font-weight: 700;
  cursor: pointer;
  border: none;
  transition: all 0.2s ease;
}

.view-space-btn:hover {
  background: #000000;
  transform: translateY(-1px);
}

/* ==========================================================================
   VIEW 2: SPACE DETAILS & CONFIGURATION (Matches Image 5)
   ========================================================================== */
.back-link-btn {
  background: transparent;
  border: none;
  padding: 0;
  outline: none;
  font-family: inherit;
  font-size: 14px;
  font-weight: 600;
  color: #5C554B;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 24px;
  transition: color 0.2s ease;
}

.back-link-btn:hover {
  color: #171512;
}

.space-details-split {
  display: grid;
  grid-template-columns: 1.25fr 0.75fr;
  gap: 40px;
  align-items: start;
}

.details-hero-image-box {
  width: 100%;
  height: 340px;
  border-radius: 24px;
  overflow: hidden;
  margin-bottom: 22px;
}

.details-hero-image-box img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.detail-space-h1 {
  font-size: 28px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 6px;
  letter-spacing: -0.5px;
}

.detail-space-sub {
  font-size: 14px;
  color: #7A7264;
  margin-bottom: 20px;
}

.amenities-pills-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 26px;
}

.amenity-chip {
  background: #FFFFFF;
  border: 1px solid #E6E0D4;
  border-radius: 9999px;
  padding: 7px 16px;
  font-size: 13px;
  font-weight: 500;
  color: #171512;
}

.about-space-block {
  margin-top: 10px;
}

.about-title {
  font-size: 17px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 10px;
}

.about-text {
  font-size: 14.5px;
  color: #595246;
  line-height: 1.6;
}

/* Right Config Card */
.config-sticky-card {
  background: #FFFFFF;
  border: 1px solid rgba(0, 0, 0, 0.07);
  border-radius: 26px;
  padding: 28px 26px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.04);
}

.config-card-title {
  font-size: 20px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 20px;
}

.config-group {
  margin-bottom: 22px;
}

.config-sec-label {
  font-size: 13px;
  font-weight: 700;
  color: #2D2821;
  display: block;
  margin-bottom: 10px;
}

.pills-calendar-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 8px;
  width: 100%;
}

.cal-pill {
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 12px;
  padding: 8px 4px;
  width: 100%;
  box-sizing: border-box;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.15s ease;
}

.cal-pill:hover:not(.active) {
  background: #F3ECE1;
  border-color: #D8CEBD;
}

.cal-day {
  font-size: 11px;
  color: #7A7264;
  font-weight: 600;
}

.cal-num {
  font-size: 15px;
  font-weight: 800;
  color: #171512;
  margin-top: 1px;
}

.cal-pill.active {
  background: #171512;
  border-color: #171512;
}

.cal-pill.active .cal-day,
.cal-pill.active .cal-num {
  color: #FFFFFF;
}

.pills-time-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
  width: 100%;
}

.time-pill {
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 12px;
  padding: 11px 4px;
  width: 100%;
  box-sizing: border-box;
  font-size: 12.5px;
  font-weight: 600;
  color: #171512;
  cursor: pointer;
  text-align: center;
  transition: all 0.15s ease;
}

.time-pill:hover:not(.active):not(.disabled) {
  background: #F3ECE1;
  border-color: #D8CEBD;
}

.time-pill.active {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.time-pill.disabled {
  opacity: 0.45;
  cursor: not-allowed;
  background: #FAF8F5;
  color: #9E968B;
  border-color: #ECE5D8;
}

.pills-duration-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
  width: 100%;
}

.duration-pill {
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 12px;
  padding: 11px 0;
  font-size: 13px;
  font-weight: 600;
  color: #171512;
  cursor: pointer;
  text-align: center;
  transition: all 0.15s ease;
}

.duration-pill:hover:not(.active) {
  background: #F3ECE1;
  border-color: #D8CEBD;
}

.duration-pill.active {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.config-calc-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 16px 0 10px;
  margin-top: 6px;
}

.calc-rate-label {
  font-size: 15.5px;
  font-weight: 800;
  color: #171512;
}

.calc-amount-val {
  font-size: 24px;
  font-weight: 800;
  color: #171512;
}

.config-proceed-btn {
  width: 100%;
  height: 52px;
  border-radius: 14px;
  background: #171512;
  color: #FFFFFF;
  font-size: 15px;
  font-weight: 700;
  cursor: pointer;
  margin-top: 10px;
  border: none;
  transition: all 0.2s ease;
}

.config-proceed-btn:hover {
  background: #000000;
  transform: translateY(-1px);
}

/* ==========================================================================
   VIEW 3: PAYMENT METHOD (Matches Picture 2)
   ========================================================================== */
.payment-left-col {
  max-width: 520px;
}

.payment-choose-sub {
  font-size: 14.5px;
  color: #6E675B;
  margin-top: 6px;
  margin-bottom: 24px;
}

.payment-methods-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.pay-method-card {
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 14px;
  padding: 18px 20px;
  display: flex;
  align-items: center;
  gap: 14px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.pay-method-card:hover {
  background: #F2ECE0;
}

.pay-method-card.active {
  background: #FAF8F5;
  border: 1.5px solid #C58A38;
  box-shadow: 0 4px 14px rgba(197, 138, 56, 0.12);
}

.pay-method-icon {
  font-size: 20px;
}

.pay-method-title {
  font-size: 15px;
  font-weight: 700;
  color: #171512;
}

.summary-details-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.summary-row {
  display: flex;
  justify-content: space-between;
  font-size: 14.5px;
}

.sum-prop {
  color: #7A7264;
}

.sum-val {
  font-weight: 600;
  color: #171512;
}

.highlight-discount {
  color: #171512;
  font-weight: 600;
}

.summary-divider-space {
  height: 16px;
}

.summary-total-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 14px;
}

.sum-total-prop {
  font-size: 18px;
  font-weight: 800;
  color: #171512;
}

.sum-total-val {
  font-size: 26px;
  font-weight: 800;
  color: #171512;
}

/* ==========================================================================
   VIEW 4: CONFIRMED SCREEN (Matches Image 2)
   ========================================================================== */
.confirmed-center-card {
  max-width: 580px;
  margin: 80px auto;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.confirmed-center-card .welcome-badge-circle {
  width: 72px;
  height: 72px;
  border-radius: 50%;
  background: #B6833D;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 24px;
  box-shadow: none;
}

.confirmed-h1 {
  font-size: 28px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 12px;
  letter-spacing: -0.5px;
}

.confirmed-sub {
  font-size: 15px;
  color: #6E675B;
  max-width: 480px;
  line-height: 1.55;
  margin-bottom: 28px;
}

.book-another-btn {
  background: #171512;
  color: #FFFFFF;
  border-radius: 12px;
  padding: 13px 28px;
  font-size: 14.5px;
  font-weight: 700;
  cursor: pointer;
  border: none;
  transition: all 0.2s ease;
  width: auto;
  min-width: 200px;
}

.book-another-btn:hover {
  background: #000000;
  transform: translateY(-1.5px);
}

/* ==========================================================================
   CUSTOMER SUPPORT & REPORT ISSUE STYLES
   ========================================================================== */

/* Navbar Support Button */
.support-header-btn {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: #FFFFFF;
  border: 1px solid #E6DFD3;
  color: #171512;
  font-size: 13px;
  font-weight: 600;
  padding: 7px 15px;
  border-radius: 9999px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.support-header-btn:hover {
  background: #F5EFE4;
  border-color: #C58A38;
  color: #8F5E1E;
}

.support-header-btn svg {
  color: #C58A38;
}

/* Floating Support Pill */
.floating-support-container {
  position: fixed;
  bottom: 28px;
  right: 28px;
  z-index: 999;
}

.floating-support-btn {
  background: #171512;
  color: #FFFFFF;
  border: 1px solid rgba(255, 255, 255, 0.15);
  border-radius: 9999px;
  padding: 11px 20px;
  display: inline-flex;
  align-items: center;
  gap: 9px;
  cursor: pointer;
  box-shadow: 0 8px 26px rgba(0, 0, 0, 0.22);
  transition: all 0.2s ease;
}

.floating-support-btn:hover {
  background: #000000;
  transform: translateY(-2px);
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.3);
}

.support-pulse-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: #2ECC71;
  box-shadow: 0 0 0 0 rgba(46, 204, 113, 0.7);
  animation: pulseGreen 1.8s infinite;
}

@keyframes pulseGreen {
  0% {
    box-shadow: 0 0 0 0 rgba(46, 204, 113, 0.7);
  }
  70% {
    box-shadow: 0 0 0 8px rgba(46, 204, 113, 0);
  }
  100% {
    box-shadow: 0 0 0 0 rgba(46, 204, 113, 0);
  }
}

.support-btn-icon {
  font-size: 15px;
}

.support-btn-text {
  font-size: 13.5px;
  font-weight: 700;
  letter-spacing: -0.2px;
}

/* Help hints in Config & Payment cards */
.config-help-hint {
  margin-top: 14px;
  text-align: center;
  font-size: 12.5px;
  color: #7A7264;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
}

.btn-text-support {
  background: transparent;
  border: none;
  color: #B6833D;
  font-weight: 700;
  font-size: 12.5px;
  cursor: pointer;
  text-decoration: underline;
  padding: 0;
  transition: color 0.15s ease;
}

.btn-text-support:hover {
  color: #8F5E1E;
}

/* Confirmed View Support Section */
.confirmed-support-options {
  margin-top: 36px;
  padding-top: 24px;
  border-top: 1px solid #ECE5D8;
  width: 100%;
  max-width: 440px;
}

.conf-support-lead {
  font-size: 13.5px;
  color: #7A7264;
  margin-bottom: 14px;
}

.conf-support-btn-group {
  display: flex;
  gap: 12px;
  justify-content: center;
}

.btn-support-pill {
  padding: 9px 18px;
  border-radius: 9999px;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s ease;
}

.btn-call-sup {
  background: #F3ECE1;
  border: 1px solid #E4DAC9;
  color: #171512;
}

.btn-call-sup:hover {
  background: #E8DDCF;
  border-color: #B6833D;
}

.btn-report-iss {
  background: #FFFFFF;
  border: 1px solid #E4DAC9;
  color: #171512;
}

.btn-report-iss:hover {
  background: #FFF4E8;
  border-color: #E67E22;
}

/* Quick Assist Bar in Confirmed View */
.conf-quick-assist-bar {
  display: flex;
  gap: 8px;
  justify-content: center;
  margin-top: 14px;
  flex-wrap: wrap;
}

.conf-assist-pill {
  background: #FFFFFF;
  border: 1px solid #E4DDD1;
  border-radius: 9999px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 600;
  color: #5C554B;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 5px;
  transition: all 0.15s ease;
}

.conf-assist-pill:hover {
  background: #F4EDE2;
  border-color: #B6833D;
  color: #171512;
  transform: translateY(-1px);
}

/* ==========================================================================
   LIVE CHAT & CONCIERGE STYLES
   ========================================================================== */
.chat-interface-card {
  background: #FFFFFF;
  border: 1px solid #ECE5D8;
  border-radius: 18px;
  display: flex;
  flex-direction: column;
  height: 440px;
  overflow: hidden;
}

/* Chat Agent Verified Identity Header */
.chat-agent-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: #FFFFFF;
  border-bottom: 1px solid #ECE5D8;
  padding: 12px 16px;
  flex-shrink: 0;
}

.chat-agent-meta {
  display: flex;
  align-items: center;
  gap: 12px;
}

.chat-agent-avatar-wrap {
  position: relative;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: 2px solid #C58A38;
  flex-shrink: 0;
  box-shadow: 0 3px 8px rgba(0, 0, 0, 0.08);
}

.chat-agent-avatar {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  display: block;
}

.chat-agent-online-dot {
  position: absolute;
  bottom: 0px;
  right: 0px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #2ECC71;
  border: 2px solid #FFFFFF;
  box-shadow: 0 0 5px rgba(46, 204, 113, 0.7);
}

.chat-agent-details {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.chat-agent-name-row {
  display: flex;
  align-items: center;
  gap: 8px;
}

.chat-agent-name {
  font-size: 13.5px;
  font-weight: 800;
  color: #171512;
}

.chat-badge-verified {
  background: #E8F8F0;
  color: #1E824C;
  font-size: 10px;
  font-weight: 800;
  padding: 2px 7px;
  border-radius: 4px;
}

.chat-agent-sub {
  font-size: 11.5px;
  color: #7A7264;
}

.chat-channel-badge {
  font-size: 11px;
  font-weight: 700;
  color: #C58A38;
  background: #FDF6EC;
  border: 1px solid #F5E6CF;
  padding: 4px 10px;
  border-radius: 8px;
}

.chat-avatar-img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  display: block;
}

.chat-quick-chips {
  display: flex;
  gap: 8px;
  padding: 10px 16px;
  background: #FAF8F5;
  border-bottom: 1px solid #ECE5D8;
  overflow-x: auto;
  flex-shrink: 0;
}

.quick-chip-btn {
  background: #FFFFFF;
  border: 1px solid #E2D9CC;
  border-radius: 9999px;
  padding: 6px 12px;
  font-size: 11.5px;
  font-weight: 600;
  color: #2D2821;
  white-space: nowrap;
  cursor: pointer;
  transition: all 0.15s ease;
}

.quick-chip-btn:hover {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.chat-messages-stream {
  flex: 1;
  padding: 18px 16px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.chat-msg {
  display: flex;
  gap: 10px;
  max-width: 85%;
}

.chat-msg.msg-bot {
  align-self: flex-start;
}

.chat-msg.msg-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.chat-msg-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: #F3ECE1;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 15px;
  flex-shrink: 0;
}

.chat-msg.msg-user .chat-msg-avatar {
  background: #B6833D;
  color: #FFFFFF;
  font-size: 12px;
  font-weight: 800;
}

.chat-msg-bubble {
  padding: 12px 14px;
  border-radius: 14px;
  font-size: 13px;
  line-height: 1.45;
}

.chat-msg.msg-bot .chat-msg-bubble {
  background: #FAF8F5;
  border: 1px solid #ECE5D8;
  color: #171512;
  border-top-left-radius: 4px;
}

.chat-msg.msg-user .chat-msg-bubble {
  background: #171512;
  color: #FFFFFF;
  border-top-right-radius: 4px;
}

.chat-msg-time {
  display: block;
  font-size: 10px;
  color: #8C8476;
  margin-top: 4px;
}

.chat-msg.msg-user .chat-msg-time {
  color: #C5BAA8;
  text-align: right;
}

.chat-input-bar {
  display: flex;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid #ECE5D8;
  background: #FFFFFF;
}

.chat-text-input {
  flex: 1;
  border: 1px solid #E2D9CC;
  border-radius: 9999px;
  padding: 10px 16px;
  font-size: 13px;
  font-family: inherit;
  outline: none;
}

.chat-text-input:focus {
  border-color: #171512;
}

.chat-send-btn {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: #171512;
  color: #FFFFFF;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.15s ease;
}

.chat-send-btn:hover {
  background: #000000;
  transform: scale(1.05);
}

/* ==========================================================================
   SELF SERVICE GRID
   ========================================================================== */
.self-service-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.self-card {
  background: #FFFFFF;
  border: 1px solid #ECE5D8;
  border-radius: 18px;
  padding: 20px;
  display: flex;
  flex-direction: column;
}

.self-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}

.self-card-tag {
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.5px;
  padding: 3px 8px;
  border-radius: 6px;
}

.tag-gold { background: #FEF6EB; color: #B6833D; }
.tag-green { background: #E8F8F0; color: #1E824C; }
.tag-blue { background: #EBF5FB; color: #2980B9; }
.tag-red { background: #FDF2F2; color: #C0392B; }

.self-card-rate {
  font-size: 11.5px;
  font-weight: 700;
  color: #6E675B;
}

.self-card-title {
  font-size: 15.5px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 6px;
}

.self-card-desc {
  font-size: 12.5px;
  color: #6E675B;
  line-height: 1.45;
  margin-bottom: 16px;
}

.btn-self-action {
  margin-top: auto;
  width: 100%;
  padding: 11px;
  border-radius: 12px;
  background: #171512;
  color: #FFFFFF;
  font-size: 13px;
  font-weight: 700;
  border: none;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-self-action:hover {
  background: #000000;
  transform: translateY(-1px);
}

.btn-grace-action {
  background: #1E824C;
}

.btn-grace-action:hover {
  background: #196F3D;
}

.btn-cancel-action {
  background: #C0392B;
}

.btn-cancel-action:hover {
  background: #A93226;
}

.diag-result-box {
  background: #F8F6F2;
  border: 1px solid #EAE3D6;
  border-radius: 10px;
  padding: 10px 12px;
  margin-bottom: 12px;
  font-size: 12px;
}

.diag-metric {
  display: flex;
  justify-content: space-between;
  margin-bottom: 4px;
}

.diag-wifi-creds {
  margin-top: 6px;
  padding-top: 6px;
  border-top: 1px dashed #DDD5C7;
  font-size: 11.5px;
  font-weight: 600;
  color: #171512;
}

.diag-wifi-creds code {
  background: #EDE6D9;
  padding: 2px 5px;
  border-radius: 4px;
  font-size: 11px;
}

.text-green {
  color: #1E824C;
}

/* ==========================================================================
   TICKET RESOLUTION STEPPER
   ========================================================================== */
.ticket-stepper {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin: 14px 0 16px;
  padding: 10px 12px;
  background: #FAF8F5;
  border-radius: 12px;
}

.stepper-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  font-size: 10.5px;
  color: #8C8476;
}

.step-dot {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: #EAE4D8;
  color: #8C8476;
  font-size: 11px;
  font-weight: 800;
  display: flex;
  align-items: center;
  justify-content: center;
}

.step-name {
  font-weight: 600;
}

.stepper-line {
  flex: 1;
  height: 2px;
  background: #EAE4D8;
  margin: 0 6px;
  margin-bottom: 16px;
}

.stepper-step.step-done .step-dot {
  background: #1E824C;
  color: #FFFFFF;
}

.stepper-step.step-done .step-name {
  color: #1E824C;
}

.stepper-line.line-done {
  background: #1E824C;
}

.stepper-step.step-active .step-dot {
  background: #D35400;
  color: #FFFFFF;
  box-shadow: 0 0 0 4px rgba(211, 84, 0, 0.2);
  animation: pulseGoldRing 1.8s infinite;
}

.stepper-step.step-active .step-name {
  color: #D35400;
  font-weight: 800;
}

/* ==========================================================================
   SUPPORT MODAL OVERLAY & CARD
   ========================================================================== */
.support-modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(23, 21, 18, 0.65);
  backdrop-filter: blur(8px);
  z-index: 10000;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.support-modal-overlay.active {
  display: flex;
  animation: modalFadeIn 0.25s ease forwards;
}

@keyframes modalFadeIn {
  from { opacity: 0; transform: scale(0.97); }
  to { opacity: 1; transform: scale(1); }
}

.support-modal-card {
  background: #FAF8F5;
  border-radius: 26px;
  width: 100%;
  max-width: 680px;
  max-height: 90vh;
  overflow-y: auto;
  border: 1px solid rgba(0, 0, 0, 0.08);
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.25);
  padding: 0;
  display: flex;
  flex-direction: column;
}

/* Support Concierge Operations Photo Banner */
.support-concierge-banner {
  position: relative;
  width: 100%;
  height: 160px;
  overflow: hidden;
  border-radius: 26px 26px 0 0;
  background: #171512;
  flex-shrink: 0;
}

.banner-desk-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  object-position: center 30%;
  display: block;
  filter: brightness(0.82);
  transition: transform 0.6s ease;
}

.support-concierge-banner:hover .banner-desk-img {
  transform: scale(1.03);
}

.support-banner-overlay {
  position: absolute;
  inset: 0;
  background: linear-gradient(180deg, rgba(23, 21, 18, 0.25) 0%, rgba(23, 21, 18, 0.88) 100%);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  padding: 12px 18px;
  box-sizing: border-box;
}

.banner-overlay-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  width: 100%;
  flex-wrap: wrap;
}

.banner-overlay-bottom {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  width: 100%;
}

/* Photo Mode Switcher: Organic Real vs AI Vision vs Hybrid */
.photo-mode-switcher {
  display: inline-flex;
  gap: 4px;
  background: rgba(23, 21, 18, 0.82);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.22);
  padding: 3px;
  border-radius: 9999px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

.photo-mode-btn {
  background: transparent;
  border: none;
  border-radius: 9999px;
  padding: 5px 11px;
  font-size: 11px;
  font-weight: 700;
  color: rgba(255, 255, 255, 0.75);
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  display: inline-flex;
  align-items: center;
  gap: 4px;
  white-space: nowrap;
}

.photo-mode-btn:hover {
  color: #FFFFFF;
  background: rgba(255, 255, 255, 0.12);
}

.photo-mode-btn.active {
  background: #C58A38;
  color: #FFFFFF;
  box-shadow: 0 2px 8px rgba(197, 138, 56, 0.4);
}

.photo-source-tag {
  font-size: 10px;
  font-weight: 700;
  color: #D5C7B3;
  background: rgba(0, 0, 0, 0.45);
  padding: 3px 8px;
  border-radius: 6px;
  border: 1px solid rgba(255, 255, 255, 0.12);
}

.support-title-row {
  display: flex;
  align-items: center;
  gap: 10px;
}

.photo-type-badge {
  font-size: 10px;
  font-weight: 800;
  padding: 2px 8px;
  border-radius: 9999px;
  letter-spacing: 0.3px;
  transition: all 0.2s ease;
}

.badge-organic {
  background: #E8F8F0;
  color: #1E824C;
  border: 1px solid #A9DFBF;
}

.badge-ai {
  background: #F4ECF7;
  color: #8E44AD;
  border: 1px solid #D7BDE2;
}

.badge-hybrid {
  background: #FEF9E7;
  color: #B7791F;
  border: 1px solid #F9E79F;
}

.chat-mode-indicator {
  display: flex;
  align-items: center;
}

.indicator-chip {
  font-size: 10.5px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 9999px;
}

.organic-chip {
  background: #E8F8F0;
  color: #1E824C;
  border: 1px solid #C8E6C9;
}

.ai-chip {
  background: #F4ECF7;
  color: #8E44AD;
  border: 1px solid #E1BEE7;
}

.hybrid-chip {
  background: #FEF9E7;
  color: #B7791F;
  border: 1px solid #FFF59D;
}

.support-live-status-pill {
  background: rgba(23, 21, 18, 0.88);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  border: 1px solid rgba(255, 255, 255, 0.25);
  color: #FFFFFF;
  font-size: 11.5px;
  font-weight: 700;
  padding: 5px 12px;
  border-radius: 9999px;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.3);
}

.live-dot-blink {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #2ECC71;
  box-shadow: 0 0 8px #2ECC71;
  animation: liveBlink 1.4s infinite ease-in-out;
}

@keyframes liveBlink {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.35; transform: scale(0.85); }
}

.support-banner-hours {
  font-size: 11px;
  font-weight: 600;
  color: #EBDDC8;
  letter-spacing: 0.2px;
}

.support-modal-body {
  padding: 24px 28px 28px;
}

.support-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 22px;
}

.support-header-title-wrap {
  display: flex;
  align-items: center;
  gap: 14px;
}

.support-badge-avatar {
  position: relative;
  width: 50px;
  height: 50px;
  border-radius: 50%;
  border: 2px solid #C58A38;
  flex-shrink: 0;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.support-avatar-img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  display: block;
}

.avatar-online-dot {
  position: absolute;
  bottom: 1px;
  right: 1px;
  width: 11px;
  height: 11px;
  border-radius: 50%;
  background: #2ECC71;
  border: 2px solid #FFFFFF;
  box-shadow: 0 0 6px rgba(46, 204, 113, 0.7);
}

.support-badge-icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: #F3ECE1;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
}

.support-modal-h2 {
  font-size: 21px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 4px;
  letter-spacing: -0.3px;
}

.support-modal-subtitle {
  font-size: 13px;
  color: #7A7264;
}

.support-close-btn {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  border: 1px solid #E6DFD3;
  background: #FFFFFF;
  color: #171512;
  font-size: 15px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.15s ease;
}

.support-close-btn:hover {
  background: #171512;
  color: #FFFFFF;
}

/* Tabs Bar */
.support-tabs-bar {
  display: flex;
  gap: 8px;
  background: #EDE6D9;
  padding: 5px;
  border-radius: 14px;
  margin-bottom: 24px;
}

.support-tab-btn {
  flex: 1;
  padding: 10px 14px;
  border-radius: 10px;
  border: none;
  background: transparent;
  font-size: 13.5px;
  font-weight: 600;
  color: #6E675B;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  transition: all 0.2s ease;
}

.support-tab-btn:hover {
  color: #171512;
}

.support-tab-btn.active {
  background: #FFFFFF;
  color: #171512;
  font-weight: 700;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.ticket-count-badge {
  background: #C58A38;
  color: #FFFFFF;
  font-size: 11px;
  padding: 2px 7px;
  border-radius: 9999px;
  font-weight: 800;
}

/* Call Tab Grid */
.call-options-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}

.call-channel-card {
  background: #FFFFFF;
  border: 1px solid #ECE5D8;
  border-radius: 18px;
  padding: 22px 20px;
  display: flex;
  flex-direction: column;
}

.channel-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 12px;
}

.channel-tag {
  font-size: 10.5px;
  font-weight: 800;
  letter-spacing: 0.5px;
  padding: 4px 8px;
  border-radius: 6px;
}

.live-tag {
  background: #E8F8F0;
  color: #1E824C;
}

.callback-tag {
  background: #FDF4E6;
  color: #D35400;
}

.channel-wait {
  font-size: 11px;
  color: #8C8476;
}

.channel-title {
  font-size: 16px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 6px;
}

.channel-desc {
  font-size: 12.5px;
  color: #6E675B;
  line-height: 1.45;
  margin-bottom: 16px;
}

.hotline-number-box {
  background: #F6F3EC;
  border-radius: 12px;
  padding: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin-bottom: 10px;
}

.hotline-digits {
  font-size: 18px;
  font-weight: 800;
  color: #171512;
  text-decoration: none;
  letter-spacing: 0.5px;
}

.hotline-digits:hover {
  color: #C58A38;
}

.hotline-alt {
  font-size: 11.5px;
  color: #7A7264;
  text-align: center;
  margin-bottom: 18px;
}

.btn-channel-action {
  margin-top: auto;
  width: 100%;
  padding: 12px;
  border-radius: 12px;
  background: #171512;
  color: #FFFFFF;
  font-size: 13.5px;
  font-weight: 700;
  text-align: center;
  cursor: pointer;
  border: none;
  transition: all 0.2s ease;
  text-decoration: none;
  display: block;
}

.btn-channel-action:hover {
  background: #000000;
  transform: translateY(-1px);
}

/* Callback Form */
.callback-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.support-form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
  margin-bottom: 12px;
}

.support-label {
  font-size: 12px;
  font-weight: 700;
  color: #2D2821;
}

.support-input,
.support-select,
.support-textarea {
  width: 100%;
  padding: 9px 12px;
  border-radius: 10px;
  border: 1px solid #E2D9CC;
  background: #FAF8F5;
  font-family: inherit;
  font-size: 13px;
  color: #171512;
  box-sizing: border-box;
  outline: none;
  transition: border-color 0.2s ease;
}

.support-input:focus,
.support-select:focus,
.support-textarea:focus {
  border-color: #171512;
  background: #FFFFFF;
}

.support-textarea {
  resize: vertical;
  line-height: 1.45;
}

/* Callback Success Box */
.callback-success-box {
  text-align: center;
  padding: 20px 10px;
}

.cb-agent-photo-wrap {
  position: relative;
  width: 68px;
  height: 68px;
  margin: 0 auto 12px;
  border-radius: 50%;
  border: 2.5px solid #C58A38;
  box-shadow: 0 6px 18px rgba(0, 0, 0, 0.12);
}

.cb-agent-photo {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  display: block;
}

.cb-photo-online-badge {
  position: absolute;
  bottom: 2px;
  right: 2px;
  width: 13px;
  height: 13px;
  border-radius: 50%;
  background: #2ECC71;
  border: 2px solid #FFFFFF;
  box-shadow: 0 0 5px rgba(46, 204, 113, 0.7);
}

.pulse-call-anim {
  position: relative;
  width: 52px;
  height: 52px;
  margin: 0 auto 12px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.pulse-phone {
  font-size: 24px;
  position: relative;
  z-index: 2;
}

.pulse-ring {
  position: absolute;
  inset: 0;
  border-radius: 50%;
  background: rgba(197, 138, 56, 0.2);
  animation: pulseGoldRing 1.5s infinite;
}

@keyframes pulseGoldRing {
  0% { transform: scale(0.8); opacity: 1; }
  100% { transform: scale(1.6); opacity: 0; }
}

.callback-success-box h4 {
  font-size: 16px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 4px;
}

.callback-success-box p {
  font-size: 12.5px;
  color: #6E675B;
  margin-bottom: 8px;
}

.cb-timer {
  font-size: 12px;
  color: #8F5E1E;
  font-weight: 700;
}

/* Issue Report Tab */
.issue-report-form {
  background: #FFFFFF;
  border: 1px solid #ECE5D8;
  border-radius: 18px;
  padding: 22px;
}

.issue-form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.urgency-chips-row {
  display: flex;
  gap: 10px;
}

.urgency-radio-label {
  flex: 1;
  cursor: pointer;
}

.urgency-radio-label input {
  display: none;
}

.urgency-pill {
  display: block;
  text-align: center;
  padding: 9px 12px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
  border: 1px solid #E2D9CC;
  background: #FAF8F5;
  transition: all 0.2s ease;
}

.urgency-radio-label input:checked + .urgency-pill.live-urgency {
  background: #FDF2F2;
  border-color: #E74C3C;
  color: #C0392B;
  font-weight: 700;
}

.urgency-radio-label input:checked + .urgency-pill.normal-urgency {
  background: #FEF9E7;
  border-color: #F39C12;
  color: #B7791F;
  font-weight: 700;
}

.file-upload-dropzone {
  border: 1.5px dashed #D5CDBE;
  background: #FAF8F5;
  border-radius: 12px;
  padding: 16px;
  text-align: center;
  cursor: pointer;
  transition: all 0.2s ease;
  position: relative;
}

.file-upload-dropzone:hover {
  background: #F5EFE4;
  border-color: #B6833D;
}

.dropzone-icon {
  font-size: 22px;
  display: block;
  margin-bottom: 4px;
}

.dropzone-text {
  font-size: 13px;
  font-weight: 600;
  color: #2D2821;
  display: block;
}

.dropzone-sub {
  font-size: 11px;
  color: #8C8476;
}

.file-hidden-input {
  display: none;
}

.file-uploaded-preview {
  margin-top: 8px;
  background: #F3ECE1;
  padding: 8px 12px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 12px;
  font-weight: 600;
  color: #171512;
}

.remove-file-btn {
  background: transparent;
  border: none;
  cursor: pointer;
  font-size: 14px;
  color: #7A7264;
}

.issue-submit-row {
  margin-top: 14px;
}

.btn-submit-issue {
  width: 100%;
  height: 48px;
  border-radius: 12px;
  background: #171512;
  color: #FFFFFF;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-submit-issue:hover {
  background: #000000;
  transform: translateY(-1px);
}

/* Tickets Tab */
.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.ticket-card {
  background: #FFFFFF;
  border: 1px solid #ECE5D8;
  border-radius: 16px;
  padding: 18px 20px;
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.ticket-id-wrap {
  display: flex;
  align-items: center;
  gap: 8px;
}

.ticket-badge-tag {
  font-size: 10px;
  font-weight: 800;
  padding: 3px 8px;
  border-radius: 5px;
  letter-spacing: 0.5px;
}

.status-resolving {
  background: #FEF9E7;
  color: #D35400;
}

.ticket-id-code {
  font-size: 12.5px;
  font-weight: 700;
  color: #6E675B;
}

.ticket-time {
  font-size: 11.5px;
  color: #8C8476;
}

.ticket-title {
  font-size: 15px;
  font-weight: 800;
  color: #171512;
  margin-bottom: 4px;
}

.ticket-summary {
  font-size: 13px;
  color: #6E675B;
  line-height: 1.45;
  margin-bottom: 12px;
}

/* Ticket Evidence Attachment Preview */
.ticket-evidence-box {
  display: flex;
  align-items: center;
  gap: 12px;
  background: #FAF8F5;
  border: 1px solid #ECE5D8;
  border-radius: 12px;
  padding: 8px 12px;
  margin-bottom: 14px;
}

.ticket-evidence-thumb {
  width: 52px;
  height: 52px;
  border-radius: 8px;
  object-fit: cover;
  border: 1px solid #DDD5C7;
  flex-shrink: 0;
}

.ticket-evidence-meta {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ticket-evidence-name {
  font-size: 12.5px;
  font-weight: 700;
  color: #171512;
}

.ticket-evidence-size {
  font-size: 11px;
  color: #8C8476;
}

.ticket-footer {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-top: 12px;
  border-top: 1px solid #F6F3EC;
}

.ticket-agent-info {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 12px;
  color: #5C554B;
}

.ticket-agent-avatar-wrap {
  position: relative;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  border: 1.5px solid #C58A38;
  flex-shrink: 0;
}

.ticket-agent-avatar-img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  display: block;
}

.ticket-agent-online-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #2ECC71;
  border: 1.5px solid #FFFFFF;
}

.btn-ticket-chat {
  background: #F3ECE1;
  border: 1px solid #E4DAC9;
  border-radius: 9999px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  color: #171512;
  cursor: pointer;
  transition: all 0.15s ease;
}

.btn-ticket-chat:hover {
  background: #171512;
  color: #FFFFFF;
}

/* Header & Floating Support Buttons */
.support-header-btn {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: #F3ECE1;
  border: 1px solid #E4DAC9;
  border-radius: 9999px;
  padding: 7px 14px;
  font-size: 12px;
  font-weight: 700;
  color: #171512;
  cursor: pointer;
  transition: all 0.2s ease;
}

.support-header-btn:hover {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.floating-support-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 999;
}

.floating-support-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  background: #171512;
  color: #FFFFFF;
  border: 1.5px solid rgba(255, 255, 255, 0.15);
  border-radius: 9999px;
  padding: 6px 18px 6px 6px;
  cursor: pointer;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.28);
  transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}

.floating-support-btn:hover {
  background: #000000;
  transform: translateY(-3px) scale(1.02);
  box-shadow: 0 14px 36px rgba(0, 0, 0, 0.4);
}

.floating-avatar-circle {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  overflow: hidden;
  border: 2px solid #C58A38;
  flex-shrink: 0;
}

.floating-avatar-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.support-pulse-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #2ECC71;
  box-shadow: 0 0 8px #2ECC71;
  animation: liveBlink 1.4s infinite ease-in-out;
}

.support-btn-text {
  font-size: 13.5px;
  font-weight: 700;
  letter-spacing: 0.2px;
}

@media (max-width: 640px) {
  .call-options-grid,
  .issue-form-row {
    grid-template-columns: 1fr;
  }
  .urgency-chips-row {
    flex-direction: column;
  }
}

/* ==========================================================================
   USER PERSONA SWITCHER & BADGES
   ========================================================================== */
.user-persona-switcher {
  display: flex;
  align-items: center;
  background: #F4EFE7;
  border: 1px solid #E5DCD0;
  border-radius: 9999px;
  padding: 3px;
  gap: 4px;
}

.persona-pill-btn {
  background: transparent;
  border: none;
  border-radius: 9999px;
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 700;
  color: #6E675B;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 4px;
  transition: all 0.2s ease;
  white-space: nowrap;
}

.persona-pill-btn:hover {
  color: #171512;
  background: rgba(255, 255, 255, 0.6);
}

.persona-pill-btn.active {
  background: #171512;
  color: #FFFFFF;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.persona-disc-tag {
  font-size: 10px;
  padding: 2px 5px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.2);
  margin-left: 2px;
}

.persona-pill-btn.active .persona-disc-tag {
  background: #C58A38;
  color: #FFFFFF;
}

.role-perk-sub {
  display: block;
  font-size: 11.5px;
  font-weight: 700;
  color: #B6833D;
  margin-top: 3px;
}

/* ==========================================================================
   LIVE AVAILABILITY HUB & SCANNER CARD
   ========================================================================== */
.live-avail-hub-card {
  background: linear-gradient(135deg, #FAF7F2 0%, #FFFFFF 100%);
  border: 1.5px solid #EAE3D6;
  border-radius: 20px;
  padding: 20px 24px;
  margin-bottom: 24px;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.03);
}

.avail-hub-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 16px;
}

.avail-hub-title-group {
  display: flex;
  align-items: center;
  gap: 10px;
}

.avail-pulse-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #2ECC71;
  box-shadow: 0 0 10px #2ECC71;
  animation: liveBlink 1.4s infinite ease-in-out;
  flex-shrink: 0;
}

.avail-hub-title {
  font-size: 16.5px;
  font-weight: 800;
  color: #171512;
}

.avail-hub-subtitle {
  font-size: 12.5px;
  color: #7A7264;
  margin-left: 6px;
}

.avail-badge-count {
  background: #E8F8F0;
  border: 1px solid #B8E4CD;
  color: #1E824C;
  font-size: 12px;
  font-weight: 800;
  padding: 5px 12px;
  border-radius: 9999px;
  letter-spacing: 0.3px;
}

.avail-filters-row {
  display: grid;
  grid-template-columns: repeat(3, 1fr) auto;
  gap: 12px;
  align-items: flex-end;
  margin-bottom: 14px;
}

.avail-filter-item {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.avail-filter-label {
  font-size: 11px;
  font-weight: 700;
  color: #7A7264;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.avail-select {
  background: #FFFFFF;
  border: 1px solid #DED7CB;
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 13px;
  font-weight: 600;
  color: #171512;
  font-family: inherit;
  outline: none;
  cursor: pointer;
  transition: border-color 0.2s ease;
}

.avail-select:focus {
  border-color: #171512;
}

.btn-check-avail-action {
  height: 42px;
  padding: 0 20px;
  background: #171512;
  color: #FFFFFF;
  border: none;
  border-radius: 10px;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s ease;
  white-space: nowrap;
}

.btn-check-avail-action:hover {
  background: #000000;
  transform: translateY(-1px);
}

.avail-status-feed {
  background: #F4EFE7;
  border-radius: 8px;
  padding: 8px 14px;
  font-size: 12px;
  color: #4D4539;
  display: flex;
  align-items: center;
  gap: 8px;
}

.type-pill.avail-filter-pill {
  border-color: #A3D9BD;
  background: #F0FAF5;
  color: #1E824C;
  font-weight: 700;
}

.type-pill.avail-filter-pill:hover {
  background: #E1F5EC;
  border-color: #1E824C;
}

/* ==========================================================================
   CARDS LIVE SEAT & OCCUPANCY BADGES
   ========================================================================== */
.card-live-avail-badge {
  position: absolute;
  bottom: 10px;
  left: 10px;
  padding: 5px 10px;
  border-radius: 9999px;
  font-size: 11px;
  font-weight: 800;
  backdrop-filter: blur(8px);
  z-index: 2;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.18);
}

.badge-avail-green {
  background: rgba(23, 102, 53, 0.9);
  color: #FFFFFF;
}

.card-occupancy-row {
  margin-top: -6px;
  margin-bottom: 14px;
}

.occupancy-track {
  width: 100%;
  height: 5px;
  background: #EFEBE3;
  border-radius: 9999px;
  overflow: hidden;
  margin-bottom: 5px;
}

.occupancy-bar-fill {
  height: 100%;
  border-radius: 9999px;
  transition: width 0.4s ease;
}

.occupancy-bar-fill.fill-green {
  background: #2ECC71;
}

.occupancy-label {
  font-size: 11px;
  color: #7A7264;
  font-weight: 600;
}

.card-actions-group {
  display: flex;
  gap: 6px;
  align-items: center;
}

.btn-quick-seats {
  background: #F4EFE7;
  border: 1px solid #E2D9CC;
  border-radius: 9999px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  color: #383228;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-quick-seats:hover {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

/* ==========================================================================
   VIEW 2: SLOT AVAILABILITY BANNER & FLOORPLAN
   ========================================================================== */
.slot-avail-banner {
  background: #FAF7F2;
  border: 1.5px solid #EAE3D6;
  border-radius: 14px;
  padding: 12px 16px;
  margin-bottom: 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.slot-avail-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.slot-avail-texts {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.slot-avail-title {
  font-size: 13.5px;
  font-weight: 600;
  color: #171512;
}

.slot-avail-title strong {
  color: #1E824C;
}

.slot-avail-sub {
  font-size: 11.5px;
  color: #7A7264;
}

.text-amber {
  color: #D35400 !important;
}

.btn-check-floorplan {
  background: #FFFFFF;
  border: 1px solid #DED7CB;
  border-radius: 9999px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  color: #171512;
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.2s ease;
}

.btn-check-floorplan:hover {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

/* ==========================================================================
   SEATING ZONES GRID
   ========================================================================== */
.seating-zones-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 10px;
}

.zone-pill-card {
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 12px;
  padding: 10px 12px;
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.zone-pill-card:hover {
  background: #F4EFE7;
  border-color: #D5CBB9;
}

.zone-pill-card.active {
  background: #FFFFFF;
  border-color: #C58A38;
  box-shadow: 0 4px 12px rgba(197, 138, 56, 0.18);
}

.zone-icon {
  font-size: 20px;
  flex-shrink: 0;
}

.zone-info {
  display: flex;
  flex-direction: column;
}

.zone-name {
  font-size: 12.5px;
  font-weight: 700;
  color: #171512;
}

.zone-status {
  font-size: 11px;
  font-weight: 600;
  color: #1E824C;
}

/* ==========================================================================
   SELECTABLE SPACE FEATURES & EQUIPMENT (AC, TV, Projector)
   ========================================================================== */
.space-features-equip-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.feature-equip-item {
  display: flex;
  align-items: center;
  gap: 12px;
  background: #FAF8F5;
  border: 1.5px solid #ECE5D8;
  border-radius: 12px;
  padding: 10px 14px;
  cursor: pointer;
  transition: all 0.2s ease;
  user-select: none;
}

.feature-equip-item:hover {
  background: #F4EFE7;
}

.feature-equip-item.active {
  background: #FFFFFF;
  border-color: #C58A38;
  box-shadow: 0 2px 10px rgba(197, 138, 56, 0.1);
}

.feature-native-chk {
  width: 17px;
  height: 17px;
  accent-color: #C58A38;
  cursor: pointer;
}

.feat-equip-icon {
  font-size: 20px;
  flex-shrink: 0;
}

.feat-equip-text {
  flex: 1;
  display: flex;
  flex-direction: column;
}

.feat-equip-title {
  font-size: 13px;
  font-weight: 700;
  color: #171512;
}

.feat-equip-desc {
  font-size: 11px;
  color: #7A7264;
}

.feat-badge-included {
  font-size: 10.5px;
  font-weight: 700;
  color: #1E824C;
  background: #E8F8F0;
  padding: 3px 8px;
  border-radius: 6px;
  white-space: nowrap;
}

.feat-badge-active {
  font-size: 10.5px;
  font-weight: 700;
  color: #B6833D;
  background: #FEF6EB;
  padding: 3px 8px;
  border-radius: 6px;
  white-space: nowrap;
}

.feat-badge-opt {
  font-size: 10.5px;
  font-weight: 600;
  color: #7A7264;
  background: #ECE5D8;
  padding: 3px 8px;
  border-radius: 6px;
  white-space: nowrap;
}

/* ==========================================================================
   VIEW 3: PAYMENT SUBPANELS (UPI, CARD, NETBANKING, WALLET)
   ========================================================================== */
.pay-subpanel {
  background: #FAF8F5;
  border: 1.5px solid #EAE3D6;
  border-radius: 14px;
  padding: 16px 18px;
  margin: -4px 0 12px 0;
  animation: fadeIn 0.25s ease;
}

.upi-apps-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
  margin-bottom: 14px;
}

.upi-app-btn {
  background: #FFFFFF;
  border: 1px solid #DED7CB;
  border-radius: 10px;
  padding: 8px 6px;
  font-size: 12px;
  font-weight: 700;
  color: #171512;
  cursor: pointer;
  text-align: center;
  transition: all 0.2s ease;
}

.upi-app-btn:hover {
  background: #F4EFE7;
}

.upi-app-btn.active {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

.pay-field-label {
  font-size: 11.5px;
  font-weight: 700;
  color: #6E675B;
  display: block;
  margin-bottom: 6px;
}

.upi-input-row {
  display: flex;
  gap: 8px;
}

.clean-input {
  flex: 1;
  background: #FFFFFF;
  border: 1px solid #DED7CB;
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 13px;
  font-family: inherit;
  color: #171512;
  outline: none;
  transition: border-color 0.2s ease;
}

.clean-input:focus {
  border-color: #171512;
}

.btn-verify-upi {
  padding: 0 16px;
  background: #171512;
  color: #FFFFFF;
  border: none;
  border-radius: 10px;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-verify-upi:hover {
  background: #000000;
}

.btn-verify-upi.verified {
  background: #1E824C;
}

.upi-qr-toggle-row {
  margin-top: 14px;
}

.btn-qr-show {
  width: 100%;
  padding: 9px;
  background: #FFFFFF;
  border: 1px dashed #C58A38;
  border-radius: 10px;
  color: #B6833D;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-qr-show:hover {
  background: #FEF9F0;
}

.dynamic-qr-box {
  margin-top: 12px;
  padding: 16px;
  background: #FFFFFF;
  border-radius: 12px;
  border: 1px solid #EAE3D6;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
}

.qr-mock-code {
  width: 130px;
  height: 130px;
  background: #171512;
  border-radius: 8px;
  padding: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.qr-code-pattern {
  width: 100%;
  height: 100%;
  background: repeating-linear-gradient(45deg, #FFF 0, #FFF 6px, #171512 6px, #171512 12px);
  border-radius: 4px;
}

.qr-desc {
  font-size: 11.5px;
  font-weight: 600;
  color: #7A7264;
}

/* Card Form */
.card-form-grid {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.clean-field {
  display: flex;
  flex-direction: column;
}

.card-expiry-cvv-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

/* Banks & Wallets Grid */
.banks-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
  margin-top: 6px;
}

.bank-pill-btn {
  background: #FFFFFF;
  border: 1px solid #DED7CB;
  border-radius: 10px;
  padding: 10px 8px;
  font-size: 12.5px;
  font-weight: 700;
  color: #171512;
  cursor: pointer;
  text-align: center;
  transition: all 0.2s ease;
}

.bank-pill-btn:hover {
  background: #F4EFE7;
}

.bank-pill-btn.active {
  background: #171512;
  color: #FFFFFF;
  border-color: #171512;
}

/* ==========================================================================
   VIEW 4: CONFIRMED SEAT PASS CARD (Matches Image 1 & 2)
   ========================================================================== */
.confirmed-seat-pass-card {
  width: 100%;
  background: #FAF8F5;
  border: 1.5px solid #EAE3D6;
  border-radius: 16px;
  padding: 18px 20px;
  margin: 20px 0 24px 0;
  text-align: left;
}

.conf-pass-row {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 12px;
}

.conf-pass-icon {
  font-size: 20px;
  line-height: 1.2;
}

.conf-pass-details {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.conf-pass-details strong {
  font-size: 14.5px;
  color: #171512;
  font-weight: 800;
}

.conf-pass-equip {
  font-size: 12.5px;
  color: #6E675B;
  font-weight: 600;
}

.conf-persona-tag {
  display: inline-block;
  background: #FEF6EB;
  border: 1px solid #F2DEC0;
  color: #B6833D;
  font-size: 12px;
  font-weight: 800;
  padding: 5px 12px;
  border-radius: 9999px;
  letter-spacing: 0.2px;
}

/* ==========================================================================
   RESPONSIVE DESIGN
   ========================================================================== */
@media (max-width: 900px) {
  .three-steps-row {
    grid-template-columns: 1fr;
  }
  .spaces-cards-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .space-details-split {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 580px) {
  .spaces-cards-grid {
    grid-template-columns: 1fr;
  }
  .category-icon-row {
    overflow-x: auto;
    padding-bottom: 6px;
  }
}